Kyle Wiggins

Systems Engineer II · Arktos

• Lead the firm's endpoint management practice, delivering endpoint, security, and compliance engineering across client Microsoft 365 tenants, including regulated healthcare environments.
• Audit client Intune tenants end to end — compliance, configuration, Endpoint Security, app protection, enrollment, Autopilot, and updates — and deliver risk-ranked remediation plans.
• Write house standards for policy naming, pilot-first rollouts, and change control so fixes are repeatable across clients.
• Plan and document hybrid-to-cloud (Entra join) migrations, server patching with MECM, and on-prem decommissions.

Systems Engineer I · Arktos

Desktop Engineer Team Lead · Florida Virtual School

• Led the desktop engineering team for a fleet that grew to 6,000+ endpoints.
• Led the build of the endpoint environment for Florida Scholars Academy, adding 2,400 devices.
• Developed and delivered the strategy to move from legacy Active Directory to Entra ID joined devices.
• Owned engineering of the full Intune suite: Autopilot, app and driver packaging, configuration and compliance policy, and Microsoft Defender policy.
• Hardened desktops with security baselines and compliance policies aligned to CIS and NIST.
• Managed enterprise images and vendor escalations, mentored the team, and kept SLA and ITIL standards on track.

Desktop Engineer · Florida Virtual School

• Deployed 1,000+ application packages through Intune and Jamf.
• Built and maintained about 200 compliance and configuration policies, including custom PowerShell-based policies, for 4,000+ endpoints.

Help Desk Analyst · R+L Carriers

• Supported users and executives in person and by phone, handled device deployment, and monitored systems for outages.

Service Desk Analyst / Coordinator · Universal Orlando Resort

• Troubleshot devices, point-of-sale, network, and application issues; managed Active Directory and Exchange accounts.
• Automated service desk tasks with PowerShell and Visual Basic.